SHEERLY GENIUS IS NOW SHEERTEX SHEERS. LESS THAN 400 UNITS REMAINING IN BATCH THREE, SHIPPING APRIL 2019.

RETURNS & EXCHANGES

We want you to love your sheers. Every pair of Sheertex Sheers comes with a 30 day happiness guarantee on your first order for any for all product related issues, excluding size exchanges. Size exchanges are excluded because sheers are considered an intimates product and cannot be resold. Please pay close attention to the size chart when ordering. We do not cover shipping fees associated with the returned merchandise.

If you are using our 30 day trial period, your $29 trial fee is non-refundable. But email us any time during your trial period if you are unhappy due to product defects and we will happily cancel your $69 second charge. You will be responsible for shipping back your return.

We are confident you will love Sheertex products as much as our other customers do. If you are not completely satisfied after trying our products, please contact our care team at hello@sheertex.com to discuss your feedback or concerns, or to initiate a refund. We are here to help!


SHIPPING

INTERNATIONAL SHIPPING TERMS

All international orders (outside of Canada and the US) may be subject to customs and duty fees upon arrival in the destination country. Please note: these fees are paid to your local carrier or government and are not collected by Sheertex. We ship all international orders DDU (duties delivered unpaid) meaning we do not collect any local taxes/fees in the price charged on the website. Please do consider import duties and taxes if you are shopping internationally.

WRONG ADDRESS DISCLAIMER

It is the responsibility of the buyer to make sure that the proper shipping address is entered correctly before completing the purchase. Please double check before placing your order!

In the event of an error, please email us immediately at hello@sheertex.com with your full name, order number and the corrected shipping address. We will do our best to correct the mistake as soon as possible.

Please keep in mind that we may not be able to correct shipping address errors prior to product shipping. To avoid these unnecessary shipping costs and delays, please do take extra care to ensure the address you enter is correct prior to checking out.

DELIVERED BUT NOT DELIVERED

If tracking information confirms that the item has been delivered to the shipping address for your order but you have not received your products, please contact the carrier directly in order to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your shipping address. 


345 Ecclestone Drive, Unit T2
Bracebridge, ON, Canada
1 (800) 715-1658
hello@sheertex.com

FOR MEDIA INQUIRIES

hello@sheertex.com