Contact Us

Visit Us

345 Ecclestone Drive
Unit T2
Bracebridge, ON P1L 1R1

Sheertex is located in Bracebridge, a 2 hour drive north of Toronto, Canada. We are located in the Aspire Muskoka building, at the back of the building. Look for the black Sheertex awning. To get to Sheertex, from Toronto take the Hwy 400 North to HWY 11 North. Exit at Ecclestone Drive, Bracebridge, and continue to 345 Ecclestone Drive.

FREQUENTLY ASKED
QUESTIONS

general

  • What makes Sheertex Sheers different?

    Our sheers are different at a molecular level. Sheertex Sheers are the world's first pantyhose made with using the Sheertex knit, a knit developed from the finest version of the world's strongest polymer. You won’t find sheers like these anywhere else on the market – the Sheertex knit, our design and manufacturing techniques are patent pending.

  • How strong is Sheertex, really?

    Sheertex is without a doubt the strongest sheer knit in the world. You cannot break our knit with your hands no matter how hard to pull, rip, or tug at it, and yet our sheers look and feel like a traditional pair of pantyhose.

  • When will I receive my order?

    We offer next day priority tracked shipment on our in-stock items. You will be emailed a tracking number when your product ships. On all of our limited edition and pre-order products, estimated ship dates are listed at the time of purchase. You will be notified when your product ships and in the event that an estimated ship date changes, either earlier or later.

  • Do they look and feel like regular pantyhose?

    Sheertex Sheers look and feel exactly like your typical pair of pantyhose, silky and sheer. But Sheertex also has some amazing bonuses compared to regular pantyhose, our high performance fibers are naturally antibacterial and stay cool to the touch.

  • How do I care for my sheers?

    We recommend hand washing and hanging to dry for best results. If you need to machine wash (we get it, it's real life!), wash on a gentle cycle, hang to dry.

Shipping & Returns

  • What is the 30 Day Guarantee?

    Every pair of Sheertex Sheers comes with a 30 day happiness guarantee on your first order for any for all product related issues, excluding size exchanges. Size exchanges are excluded because sheers are considered an intimates product and cannot be resold. Please pay close attention to the size chart when ordering.

  • What is your return policy?

    Products can be returned for a full refund within the first 30 days of a first time order, for any and all issues excluding size exchanges. We do not cover shipping fees associated with the returned merchandise. We are confident you will love Sheertex products as much as our other customers do. If you are not completely satisfied after trying our products, please contact our care team at hello@sheertex.com to discuss your feedback or concerns, or to initiate a refund. We are here to help!

  • What is your shipping policy for international customers?

    All international orders (outside of Canada and the US) may be subject to customs and duty fees upon arrival in the destination country. Please note: these fees are paid to your local carrier or government and are not collected by Sheertex. We ship all international orders DDU (duties delivered unpaid) meaning we do not collect any local taxes/fees in the price charged on the website. Please do consider import duties and taxes if you are shopping internationally.

  • What if I entered the wrong address on my order?

    It is the responsibility of the buyer to make sure that the proper shipping address is entered correctly before completing the purchase. Please double check before placing your order! In the event of an error, please email us immediately at hello@sheertex.com with your full name, order number and the corrected shipping address. We will do our best to correct the mistake as soon as possible. Please keep in mind that we may not be able to correct shipping address errors prior to product shipping. To avoid these unnecessary shipping costs and delays, please do take extra care to ensure the address you enter is correct prior to checking out.

  • What if my tracking number says it was delivered but it
    wasn't delivered?

    If tracking information confirms that the item has been delivered to the shipping address for your order but you have not received your products, please contact the carrier directly in order to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your shipping address.