We fulfill orders directly from our factory as soon as possible after they have been placed. Most items are fulfilled next business day. Sidekick is brand new and orders containing this product may take up to two weeks to ship. Shipping times are, on average, 3-5 business days after the package has left our facility. When the package is en route, you will receive an email with a tracking link so you can follow your order’s shipping progress right up to your door!
Currently Sheertex only ships to the US and Canada. All international orders (outside of Canada) may be subject to customs and duty fees upon arrival in the destination country. Please note: these fees are paid to your local carrier or government and are not collected by Sheertex. We ship all international orders DDU (duties delivered unpaid) meaning we do not collect any local taxes/fees in the price charged on the website. Please do consider import duties and taxes if you are shopping internationally.
Sheertex is not responsible for lost, stolen or undelivered items. Please contact the shipping carrier directly. Additional shipping fees may be charged for customer errors in shipping information.
Shipments are via Fedex (USA) and Purolator (Canada).
Please contact our customer success team at firstname.lastname@example.org or to discuss your feedback or concerns. We are here to help!